FAQs
General Questions:
Where is Canva Home based?
Canva Home is a Singapore-based company with warehouses located in Hong Kong, United States and United Kingdom
Do you ship internationally?
We only ships to United States and United Kingdom.
How can I contact Canva Home Team?
Please message us during working hours to avoid disappointment. Thank you!
Monday - Friday
9am - 5pm
Email: support@canvahome.com
Instagram: https://www.instagram.com/canvahomedecor
Facebook: https://www.facebook.com/canvahomedecor
Shipping & Delivery Questions:
How are your products shipped?
United States & United Kingdom: EMS China, UPS, Fedex, USPS
How long does the delivery takes?
United States & United Kingdom
Processing Time (Lights, Furniture): 1-3 days (Monday to Sunday)
Processing Time (Canvas): 3-5 days (Monday to Sunday)
Processing Time (Oil Paintings): 10 days (Monday to Sunday)
Delivery Time (Canvas, Oil Paintings): 15-20 days (Monday to Sunday)
Delivery Time (Furniture & Lights): 2-8 days (Monday to Sunday)
Do we provide tracking information?
United States & United Kingdom
A tracking code will be provided to you once your order has been processed by the shipping courier.
Products Questions:
What is the difference between floater frame & stretch frame?
Stretch frame is made with canvas with wooden panels. It is stretched on it so that the wooden frame will not be visible from the front and sides.
Floater frame adds an additional frame border to stretch frame.
Refer to product page to see more information about individual types of frames.
Will the canvas fade/lose color after a while?
Nope! Our canvas is printed with high-quality ink and printer that allow the color of the canvas to last a long time. However, do take note that there are some ways to lengthen its lifespan:
- Keep out of sunlight
- Clean with a DRY CLOTH
Is your canvas suitable outdoor decorations?
No, our canvas is only suitable for indoors due to high heat from the sun and rain.
Do you provide frame installation?
No, we do not provide frame installation service if you want your own artwork to be framed.