Refund policy

We have a 30-day return policy. You have 30 days after your item is delivered to request a return.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. You'll need your order confirmation or receipt.

To start a return, email support@canvahome.com. If your return is approved, we'll send instructions and a return label when we cover shipping. Do not send an item back without requesting a return first — those packages will not be accepted.

Damaged, defective, or wrong items
Please inspect your order when it arrives. If the item is damaged, defective, or not what you ordered, contact us right away at support@canvahome.com. We'll make it right and cover return shipping on those orders.

Change of mind
Furniture is large and return freight can be expensive. If you are returning an item that is not damaged, defective, or incorrect, you may be responsible for return shipping.

Non-returnable items
We cannot accept returns on gift cards, custom or personalized items, or items that have been assembled, used, or are missing parts or original packaging.

Refunds
Once we receive and inspect the return, we'll email you. If approved, your refund goes back to the original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we approved the refund, email support@canvahome.com.

Questions: support@canvahome.com